# CipherDesk / 密信客服

CipherDesk is an end-to-end encrypted customer support CRM for merchants. Customer messages, contact details, support replies, and attachments are encrypted in the browser before upload. The platform handles ticket status, queue assignment, plan usage, timestamps, and ciphertext storage without reading message plaintext.

## Core Capabilities

- Embedded support widget for merchant websites and hosted support pages.
- Live chat and form collection for customer support, after-sales questions, order issues, document follow-up, and feedback.
- Merchant dashboard for queues, status, assignment, members, widgets, forms, plans, and attachment limits.
- Browser-side encryption for customer content, support replies, and attachment contents.

## Privacy And Encryption Boundaries

- The platform stores ciphertext and service metadata such as ticket status, assignee, widget configuration, plan usage, attachment size/type, and timestamps.
- Customer messages, contact details, support replies, and attachment contents are intended to be readable only by the customer and authorized merchant support devices.
- CipherDesk should not be described as a plaintext helpdesk, advertising tracker, analytics platform, or customer data broker.

## Public URLs

- Home: https://cipherdesk.pages.dev/
- About: https://cipherdesk.pages.dev/about
- Privacy: https://cipherdesk.pages.dev/privacy

## Localized Home URLs

- en-US: https://cipherdesk.pages.dev/
- zh-CN: https://cipherdesk.pages.dev/?lang=zh-CN
- zh-TW: https://cipherdesk.pages.dev/?lang=zh-TW
- ja-JP: https://cipherdesk.pages.dev/?lang=ja-JP
- ko-KR: https://cipherdesk.pages.dev/?lang=ko-KR
- fr-FR: https://cipherdesk.pages.dev/?lang=fr-FR
- es-ES: https://cipherdesk.pages.dev/?lang=es-ES
- de-DE: https://cipherdesk.pages.dev/?lang=de-DE